Renault Trucks has changed the name of its 24-hour service, the symbol of its availability to its customers. The new name is Renault Trucks 24/7 to demonstrate its availability – 24 hours a day, 7 days a week.
The Renault Trucks 24/24 roadside assistance service is now Renault Trucks 24/7 to demonstrate the availability of the service. Renault Trucks is available 24 hours a day, 7 days a week to help its customers, regardless of their location or the day and time they call on the service.
Thanks to a network of 1,500 service points and more than 1,000 service vehicles, Renault Trucks guarantees an efficient and rapid intervention service. Customers can contact one of the three service platforms in Europe via a single central telephone number. 50 consultants work here, speaking 15 languages (German, Spanish, French, English, Italian, Dutch, Portuguese, Polish, Czech, Hungarian, Danish, Swedish, Norwegian, Finnish, Russian).
After a diagnosis has been made by telephone, a technician will come to the site if necessary. He will investigate the problem and, in 90% of cases, solve the problem on site. If specific parts are needed to solve the problem, the network can call on the Activ’Parts service. This service is available 24 hours a day and, in the event of an emergency, sends the parts to all European countries. Finally, the progress of the intervention can be followed via the Internet from the first call.
